Refund and Return Policy

Last Updated: January 15, 2025At Kala Gold, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our Refund and Return Policy carefully to understand your rights and responsibilities regarding returns and refunds.

Return Eligibility

You may return items purchased from Kala Gold within 7 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.
• The item is accompanied by the original packaging, tags, and any included accessories.
• You have the receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized jewelry.
• Items marked as final sale or clearance.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at kalagold916@gmail.com or call us at +91 98255 24447 to inform us of your intention to return an item. Please provide your order number and the reason for the return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number. Please include this number with your return shipment.
3. Shipping the Item: Pack the item securely in its original packaging and ship it back to us at the following address:Kala Gold
   208, 2nd Floor, Kagda Sheri,
   Ghanchi Ni Pole, Manek Chowk,
   Ahmedabad, Gujarat 380001, IndiaPlease note that you are responsible for the shipping costs associated with returning the item unless the return is due to a defect or error on our part.

Refunds

Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

Exchanges

If you would like to exchange an item for a different size or design, please follow the return process above and place a new order for the desired item once your return is processed.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please reach out to us at:

• Email: kalagold916@gmail.com
• Phone: +91 98255 24447

Thank you for choosing Kala Gold! We appreciate your business and are committed to providing you with quality products and excellent service.